WE OFFER ALL OUR GUESTS WHO HAVE TO CANCEL DUE TO COVID 19 THE OPTION OF RESCHEDULING THEIR STAY WITH US WITHIN THE NEXT 24 MONTHS AT NO EXTRA CHARGE
We have committed that, should any client who has booked to stay at the property and have to cancel the stay following a member of their party being infected or quarantined due to the Covid-19 virus/Coronavirus, or the accommodation itself being subject to a quarantine order, then we will agree to allow the clients to rebook alternative dates within a 24 month period at no extra charge*
*a supplement will apply if the client should choose to rebook on alternative dates that are priced higher than the price previously paid. In order to benefit from the Free Exchange scheme, clients will need to provide official documentation such as a doctor’s note etc. and evidence that their travel insurance company has been unable to refund them. Cancellation must be notified in writing in excess of 48 hours prior to the standard check-in time on the first day of the proposed holiday.
ENHANCED COVID CLEANING
We have signed both the Air BnB ‘Committed to clean’ and Alistair Sawdays ‘Clean and Safe’ Charter
The Clean and Safe charter means that owners will:
- Follow government cleaning advice for non-healthcare environments
In all spaces high touch, hard surfaces will be cleaned twice and disinfected and all linen will be washed at 60°C before a guest’s arrival. Check-in times may be delayed to allow increased time for cleaning between stays, at all times following government guidelines.
- Enable self-check in where possible and practice social distancing during stays
All group spaces or shared facilities will be set up so that guests can socially distance easily.
- Have measures in place to allow guests to practice good hygiene throughout their stay
All places will amply stock the necessary disinfectant, cleaning supplies, hand sanitisers and soap. Where possible, other measures to reduce risk will be taken. For example, guest information booklets or menus removed and the information given digitally instead.
We are asking guests to continue following government guidelines for social-distancing and hygiene practices.